Info

Delivery

The wooden-pools.eu Online Store carries out deliveries (or commissions specialized courier companies) within the EU territory.

The Orderer has 3 delivery methods available.

1. Personal collection
2. Delivery without unloading (in this case, the orderer undertakes to unload the ordered goods from the delivery vehicle and place them in the destination)
3. Delivery with HDS unloading (in this case, the order is delivered by a truck with a hydraulic crane – details regarding unloading are available from consultants)

Order fulfillment time is determined individually. It depends on the type of product, dimensions, and the distance between the destination and our registered office.

Upon receipt, the Client should check in the presence of the delivery person whether the shipment is undamaged and its contents match the placed Order.

In case of irregularities, please contact our company immediately.

How much will I pay for delivery?

HERE > you can check and calculate the distance from our company’s registered office

Payments

Clients have 3 payment methods available:

1. Cash on delivery
2. Traditional bank transfer to the following details:
   Name: A&M RZEPA I WSPÓLNICY SPÓŁKA CYWILNA
   Address: Szkolna 98, 32-641 Przeciszów
   NIP: 5492485312 REGON: 542300604
   Bank Spółdzielczy Zator
   SWIFT: POLUPLPR
   PLN: 57 8136 0000 0019 2851 2000 0010
   EURO: PL02 8136 0000 0019 2851 2000 0030
   by entering the order or invoice number in the title (available in the email)3. For online orders, online payments are available via the TPAY platform.

More information can be obtained by direct contact with our consultants.

Welcome and happy shopping!

Returns

1. A Consumer, when concluding a distance contract, has the right to withdraw from the contract without stating a reason, by submitting the necessary declaration in writing. This right is time-limited and lasts 14 days in accordance with the provisions of Article 27 of the Act of May 30, 2014, on consumer rights ( Journal of Laws of 2014, item 827, as amended). .). The period is counted from the day the Goods are delivered, and if the Contract concerns the provision of a service, the period is counted from the day the Contract is concluded. Moreover, the 14-day period is non-extendable, and sending the aforementioned declaration before its expiry is sufficient to meet this deadline.
2. The right to withdraw from a distance contract applies only to consumer sales, meaning it can only be exercised by natural persons who purchase Goods exclusively for their own use, excluding professional and/or business activities.
3. Goods returned under the right of withdrawal from a distance contract will be accepted by the Seller only if they are returned fully complete, undamaged, and without any signs of use, except for those indicating a control check of the condition and functionality of the Goods.
4. The provisions of the aforementioned Act stipulate that returns are not possible in cases referred to in Article 38 of the Consumer Rights Act (Journal of Laws of 2014, item 827, as amended). .).
5. If the Consumer decides to exercise the right to withdraw from a distance contract, the returned Goods should be sent at the Consumer’s expense to the Service Provider’s registered office address.
6. When sending the Goods in a return shipment, the Consumer should include a written declaration of withdrawal from the distance contract and the bank account number so that the Online Store can refund the payment to it.
7. The Online Store will inspect the returned Goods (along with the declaration of withdrawal from the distance contract) within 14 working days of receipt. If the Seller determines that the returned Goods are fully complete, undamaged, and without any signs of use, except for those indicating a control check of the condition and functionality of the Goods, a corrective invoice will be issued. Subsequently, the original and a copy of the corrective invoice will be sent to the Consumer by mail; upon receipt, the Consumer should send the signed copy of the invoice back to the Seller. After receiving the signed copy, the Seller will refund the payment to the Consumer’s previously provided bank account within 14 working days.

FORM FOR WITHDRAWAL FROM A DISTANCE CONTRACT

Online Store https://wooden-pools.eu/

“A&M” RZEPA I WSPÓLNICY SPÓŁKA CYWILNA
registered office address: ul. Szkolna 98, 32-641 Przeciszów
NIP: 549 248 53 12 REGON: 542300604 KRS: 0000544909

I hereby inform you that I intend to exercise my consumer right, in accordance with the Act of May 30, 2014, on consumer rights ( Journal of Laws of 2014, item 827, as amended). and withdraw from the distance sales contract without stating a reason, regarding the products listed below:

1. …………………………………………………………………………………………
2. …………………………………………………………………………………………
3. …………………………………………………………………………………………

Date of receipt of product(s) from the supplier: ……………………………..………………………

Name and surname: ………………………………………………………………………………

Mailing address: ………………………………………………………………………………

Phone number: ………………………………………………………………………………

Email: ………………………………………………………………………………………..

Consumer’s bank account number: ……………………………………………………….

I declare that the returned product(s) is/are fully complete, undamaged, and bears no signs of use, except for those indicating a control check of the condition and functionality of the product(s), and the return will be at my expense.

I request a refund in the form of ……………………………………………………………

I also declare that I have been informed and am aware that if the form of refund for the products has not been specified, the Store will refund the funds in the identical form in which I made the payment.

Date and Consumer’s signature: …………………………………………………………………

Terms and Conditions

Online Store Sales Regulations for wooden-pools.eu, including the use of distance communication channels and electronic services

These Regulations contain the general rules for making purchases in the online store operated and publicly made available by the Seller on the internet domain wooden-pools.eu.

The Seller is the entity “A&M” RZEPA I WSPÓLNICY SPÓŁKA JAWNA, NIP: 5492440516, REGON: 360835409, KRS: 0000544909, registered office: ul. Szkolna 98, 32-641 Przeciszów.

§ 1 Definitions

1. Regulations – refers to this document concerning the scope of services provided electronically, and as referred to in Article 8 of the Act of July 18, 2002, on the provision of electronic services ( Journal of Laws of 2002, No. 144, item 1204, as amended). ).
2. Client – refers to a natural person (also called the Buyer) who is at least 13 years old, provided that a person under 18 years of age requires consent from their legal representative (legal guardian). A Client may also be a legal person or an organizational unit without general legal personality status (but provided that specific regulations grant it legal personality), who makes or takes clear actions indicating the placement of an Order or uses other services provided by the Online Store (also applies to the Consumer).
3. Subject of Transaction – refers to all goods and services listed and described on the Online Store’s website. The Seller makes every effort and ensures that the offer displayed on the websites is continuously updated and consistent with the actual state. If selected products or services are unavailable, the Seller undertakes to immediately inform the Buyer of such a situation by phone or electronically.
4. Goods – means any movable item that is the subject of a sales contract.
5. Additional Service – refers to a type of service provided by the Service Provider to the Client, excluding the Online Store, but related to the nature of the products offered and sold.
6. Product – means all Goods and Additional Services intended for sale/provision and displayed on the Online Store’s websites.
7. Sales Contract – means a contract for the sale of Products in accordance with the Civil Code Act ( Journal of Laws of 1964, No. 16, item 93, as amended), concluded between the Service Provider and the Client using means of distance communication, including telephone contact.
8. Online Store wooden-pools.eu (also referred to as the Store, Online Store) – means the website available at wooden-pools.eu, which enables the Client to purchase the offered Products.
9. Service Provider – means the company “A&M” RZEPA I WSPÓLNICY SPÓŁKA JAWNA with its registered office in 32-641 Przeciszów, ul. Szkolna 98, NIP: 5492440516, REGON: 360835409, entered into the register of entrepreneurs maintained by the District Court for Kraków-Śródmieście in Kraków, XII Commercial Division, under KRS number: 0000544909, email: office@wooden-pools.eu, also being the owner of the Online Store wooden-pools.eu.
10. Party – means both the Service Provider and the Client.
11. Store Page – means any www website (or subpage) displayed under the address (domain) wooden-pools.eu.

§ 2 General Rules

1. For the Buyer to successfully place an Order in this Online Store, it is necessary to jointly read these Regulations and accept the provisions and terms contained in the Regulations when placing the Order.
2. The online store wooden-pools.eu engages in retail sales using and via the Internet.
3. Every Product available in the offer of the Online Store wooden-pools.eu is brand new, originally packaged, free from physical and legal defects, and has been legally introduced to the Polish market in compliance with the laws applicable in the Republic of Poland.

§ 3 Placing Orders

1. The Client can place an order using a dedicated, interactive form available on the appropriate page/subpage of the Online Store. The order to the location indicated by the Client specifies and informs the Client about parameters such as: type of Goods, price, or quantity (number of pieces).
2. Upon proper placement of an Order by the Client, the Seller sends an email to the Client with information about the placed Order. Importantly, this information does not constitute confirmation of acceptance of the Client’s offer. It is solely information that the Seller has received the Order.
3. The next step is the verification procedure to determine whether the placed Order can be accepted for fulfillment. If the Seller determines that the placed Order cannot be fulfilled, they will immediately send an email to the Client informing them of the refusal to accept the Order for fulfillment.
4. If the Seller accepts an Order from the Client, they will immediately send an electronic message confirming the order and initiating its fulfillment. Upon the Client receiving such a statement (confirmation and initiation of fulfillment), a distance sales contract is concluded between the Parties, i.e., the Buyer and the Service Provider.
5. If the Client is a Consumer, the Seller is obliged to confirm the conclusion of the distance Sales Contract, along with the agreed terms, exclusively on a durable medium, no later than at the time of delivery of the Goods to the Consumer.
6. Orders in the Online Store wooden-pools.eu can be placed in any way chosen by the Client from the following:
   1. via the IT system using the websites of the Online Store wooden-pools.eu and email;
   2. by telephone contact at the number indicated for placing Orders (or general) visible on the Online Store’s website.

Regardless of the method of placing the Order, every Order placed by the Client in the Online Store must contain the following data enabling the proper conclusion of the Sales Contract, fulfillment of the Order, and eventual shipment (delivery):

• name and surname of the Orderer;
• mailing address of the Orderer;
• email address of the Orderer;
• NIP number (applies only to business entities purchasing Goods and is necessary for issuing a proper VAT invoice);
• delivery address;
• phone number;
• name, quantity, and price of the ordered Good or Goods.

7. The Seller confirms acceptance of the Order for fulfillment (or informs about its refusal) within a maximum of 24 working hours (working hours are considered 8:00 AM – 5:00 PM from Monday to Friday, excluding public holidays) from the moment the Order is placed by the Buyer.
8. Orders can be placed by both logged-in users (with a registered Client Account) and Guests (users without a registered Client Account).

§ 4 Shipping Costs and Delivery Time

1. The Online Store ships ordered Goods to the address provided in the Order form or given during telephone contact or via email. The Online Store will immediately inform the Client if they have incorrectly filled out the Order form, which may result in the inability or delay of shipment.
2. Goods can be shipped in three ways:
   1. personal collection by the Buyer at the Online Store’s registered office or another mutually agreed convenient location by the Online Store and the Buyer;
   2. via a specialized courier company – this primarily applies to Goods of standard dimensions, while shipping Goods of non-standard dimensions is determined individually after placing the Order and with the Client’s acceptance;
   3. using the Online Store’s own transport – this primarily applies to Goods of non-standard dimensions; in such cases, the delivery time and costs are determined individually after placing the Order and with the Client’s acceptance.
3. The delivery time for standard-sized parcels indicated for the product displayed on the Store’s website is an estimated delivery time and applies to shipments after prepayment (so-called “cash on delivery”). If the Client chose a different payment option when placing the Order, the time necessary for the funds to be credited to the Online Store’s bank account should be added.
4. Shipping (delivery) costs are covered by the Buyer in accordance with the current price list or a price individually agreed upon, resulting from the delivery of Goods of non-standard dimensions. The amount of the shipping (delivery) fee depends on the dimensions of the purchased Goods, the chosen payment method, and the delivery method, or individual arrangements between the Online Store and the Buyer. The shipping cost price list for standard-sized Goods is generally available on the wooden-pools.eu Store’s website.

§ 5 Payments

1. For every sold Good, a proof of purchase in the form of a fiscal receipt or a personal sales invoice is issued.
2. Payment methods available to Online Store Clients are:
   1. cash on delivery,
   2. traditional bank transfer to the Store’s bank account available on the Store’s website and in the email sent to the Buyer confirming acceptance of the Order for fulfillment;
   3. electronic payment Tpay (Krajowy Integrator Płatności S.A.).
3. The Service Provider may, by exclusion, limit the availability of certain payment methods for selected Goods.

§ 6 Receipt of Goods

1. Deliveries of Goods purchased in the Online Store are carried out within the territory of the Republic of Poland.
2. The Client should check the shipment for packaging damage incurred during transport before confirming its receipt from the delivery person. The Buyer should pay particular attention to the condition of the security tapes and seals on the shipment. If the shipment packaging is damaged and/or the security tapes and seals also show signs of tearing or other damage, the Client should refuse to accept the shipment, then, in the presence of the courier (delivery person), demand a damage report, and immediately contact the Online Store to report this fact to the Seller and clarify the situation. If the Client neglects to check the received shipment for possible packaging damage and content consistent with the Order, they should expect difficulties or the inability for the complaint to be processed by the delivery person, i.e., the courier company or carrier.

§ 7 Withdrawal from the Contract

1. A Consumer, when concluding a distance contract, has the right to withdraw from the contract without stating a reason, by submitting the necessary declaration in writing. This right is time-limited and lasts 14 days in accordance with the provisions of Article 27 of the Act of May 30, 2014, on consumer rights ( Journal of Laws of 2014, item 827, as amended). .). The period is counted from the day the Goods are delivered, and if the Contract concerns the provision of a service, the period is counted from the day the Contract is concluded. Moreover, the 14-day period is non-extendable, and sending the aforementioned declaration before its expiry is sufficient to meet this deadline.
2. The right to withdraw from a distance contract applies only to consumer sales, meaning it can only be exercised by natural persons who purchase Goods exclusively for their own use, excluding professional and/or business activities.
3. Goods returned under the right of withdrawal from a distance contract will be accepted by the Seller only if they are returned fully complete, undamaged, and without any signs of use, except for those indicating a control check of the condition and functionality of the Goods.
4. The provisions of the aforementioned Act stipulate that returns are not possible in cases referred to in Article 38 of the Consumer Rights Act ( Journal of Laws of 2014, item 827, as amended). .).
5. If the Consumer decides to exercise the right to withdraw from a distance contract, the returned Goods should be sent at the Consumer’s expense to the Service Provider’s registered office address.
6. When sending the Goods in a return shipment, the Consumer should include a written declaration of withdrawal from the distance contract and the bank account number so that the Online Store can refund the payment to it.
7. The Online Store will inspect the returned Goods (along with the declaration of withdrawal from the distance contract) within 14 working days of receipt. If the Seller determines that the returned Goods are fully complete, undamaged, and without any signs of use, except for those indicating a control check of the condition and functionality of the Goods, a corrective invoice will be issued. Subsequently, the original and a copy of the corrective invoice will be sent to the Consumer by mail; upon receipt, the Consumer should send the signed copy of the invoice back to the Seller. After receiving the signed copy, the Seller will refund the payment to the Consumer’s previously provided bank account within 14 working days.

§ 8 Complaint Procedure

1. Products available in the Online Store wooden-pools.eu have a manufacturer’s, importer’s, or Seller’s warranty, which is valid throughout the territory of the Republic of Poland. The warranty period for each Product offered by the Store is displayed in its description on the Store’s website or subpage. Full warranty conditions are recorded on the dedicated warranty document issued by the guarantor. Products available in the Online Store have a warranty that is usually fulfilled by the manufacturer’s service center. Service addresses are provided on the printed warranty card, which is attached to each offered Product, and on the manufacturers’ websites. The Buyer has the option to initiate the complaint procedure under the Warranty through and with the help of the Seller.
2. The Service Provider is obliged to consider the complaint and determine its validity within 14 days from the moment of receiving the Product sent by the Buyer, and to notify the buyer of this fact by phone, electronic communication, or mail.
3. If the warranty was granted by the Service Provider, the Product should be sent back at the Service Provider’s expense and to their address.
4. A Product repaired under Warranty is shipped at the Service Provider’s expense.
5. If the Goods are not compliant with the Sales Contract, the Buyer should send the complained Goods back at the Service Provider’s expense, attaching a letter indicating and specifying the scope and type of non-compliance, in accordance with the provisions of the Act of May 30, 2014, on consumer rights ( Journal of Laws of 2014, item 827, as amended). ).
6. The Client may lose their rights specified in the above Act if they do not notify the Online Store of the non-compliance of the Goods with the Sales Contract within 2 months from the date of its discovery.
7. To meet the 2-month deadline, a written notification must be sent to the Service Provider before its expiry. If the sale did not concern a Consumer but a business entity, the provisions contained in Articles 556-576 of the Civil Code ( Journal of Laws of 1964, No. 16, item 93, as amended) are excluded. ).

§ 9 Privacy Policy and Personal Data Protection

1. The Service Provider is the administrator of personal data databases that are transferred by Clients to the Online Store as part of the purchasing process.
2. Personal data acquired by the Store are used exclusively for the proper fulfillment of Sales Contracts. Therefore, they may be transferred to entities responsible for the delivery and transport of Goods purchased by the Client, and in the case of installment purchases, the Client’s personal data may be transferred to institutions financing the purchase. Every Client has the right to access the content of their personal data, as well as to correct them, in accordance with the Act of February 21, 2019, on amending certain acts in connection with ensuring the application of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ( Journal of Laws of 2019, item). 730. The Client provides their personal data to the Store consciously and voluntarily.

§ 10 Final Provisions

1. In matters not regulated by these Regulations, reference should be made to the law specified in the Act of May 30, 2014, on consumer rights ( Journal of Laws of 2014, item 827, as amended) and the Act of April 23, 1964, Civil Code ( Journal of Laws of 1964, No. 16, item 93, as amended). ).
2. Any disputes arising from the application of these Regulations and in relation to the fulfillment of Contracts concluded between the Online Store and Clients will be resolved by the competent Court according to the provisions regarding subject-matter and local jurisdiction, based on the provisions of the Act of November 17, 1964, Code of Civil Procedure ( Journal of Laws of 1964, No. 43, item 296, as amended).
3. The Service Provider has the right to introduce justified changes to these Regulations, and in the case of Contracts concluded between the Parties before the change to the Regulations, the provisions of the version of the Regulations applicable at the time the Client placed the Order in the Online Store shall apply.
4. Date of publication of these regulations – October 05, 2022.

Privacy Policy

By providing personal data (and specifying categories of Client personal data) to the business entity “A&M” RZEPA I WSPÓLNICY SPÓŁKA JAWNA, which is related to initiating contact to place an Order or placing an Order in the Online Store, it is indicated that:

1. The administrator of personal data is the business entity “A&M” RZEPA I WSPÓLNICY SPÓŁKA JAWNA, NIP: 5492440516, REGON: 360835409, KRS: 0000544909, registered office address: ul. Szkolna 98, 32-641 Przeciszów, email address: office@wooden-pools.eu, Online Store website: wooden-pools.eu;
2. personal data will be processed for the following purposes:
   1. conclusion of a Sales Contract or taking necessary and unambiguous actions aimed at concluding a Sales Contract and fulfilling its provisions, where the data subject is a party;
   2. enabling proper external communication with individuals interested in the Online Store’s offer, which is due to the Administrator’s legitimate interest, i.e., enabling communication with external entities;
3. providing personal data when placing an Order is voluntary but necessary to properly place an Order in the Administrator’s Online Store or to contact the Administrator;
4. personal data may be disclosed within the scope of the procedure for performing and for the purpose of performing the Contract concluded with the Client, to entities:
   1. providing accounting services for the Administrator necessary to fulfill the obligation of proper settlement;
   2. providing services in the field of shipping/delivery/transport of Products ordered in the Online Store;
5. personal data are stored only for the necessary period to perform the Sales Contract concluded with the Client, and to ensure necessary protection against potential claims;
6. the data subject has the right to access the content of their personal data, as well as the right to rectification, erasure, and restriction of processing, also has the right to data portability and the right to object, as well as the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal;
7. the data subject has the right to lodge a complaint with the competent supervisory authority for personal data protection if they find that the processing of data concerning them may violate applicable personal data protection regulations;
8. personal data will not be subject to automated decision-making and/or profiling;
9. personal data will not be transferred by the Administrator outside the European Economic Area (EEA), with the reservation that such an action (transfer) may be carried out by providers (e.g., Microsoft) of global cloud services; examples of global services include authentication (MFA, Azure Active Directory) or cybersecurity; it should be noted that Microsoft performs transfers outside the European Economic Area using security mechanisms based on standard contractual clauses compliant with Article 46(2) of the GDPR;
10. the data subject has the right to lodge a complaint with the competent supervisory authority for personal data protection if they consider that the processing of personal data concerning them may violate currently applicable legal provisions in the field of personal data protection.

Cookie Policy

1. The website operating under the domain wooden-pools.eu uses Cookies technology, which involves saving special text files on the user’s computer (device) to identify them for selected operations. The aforementioned Cookies are primarily used to remember data necessary for the user login process. For Cookies to function correctly, fulfilling the above-mentioned purposes, their acceptance by the user via their web browser and not deleting these files from the computer’s (device’s) disk is required.
2. The website through which the Online Store wooden-pools.eu operates uses so-called “session Cookies” (these are saved only during the session until the end of browsing the page and closing the web browser) and so-called “persistent Cookies” (these are saved on the computer or device only for a specified period).
3. Every user of the wooden-pools.eu website can and has the right to change settings regarding Cookies. Web browsers available on the market allow users to delete and block Cookies. The user can find more detailed information on this topic (most often) in the “help” tab located in the web browser interface, or by familiarizing themselves with the documentation of the web browser used by the user.
4. If the user decides to disable Cookies, they should be aware that this action will most often result in the limitation or blocking of selected functionalities of the Store’s website.
5. The wooden-pools.eu website also uses third-party Cookies, namely Google Analytics. Detailed information on this topic can be found on the entity’s website, i.e., com/analytics/learn/privacy.html.
6. No Cookies used by the wooden-pools.eu website (and its subpages) store any personal data of the user.